CRAFT HEATING COMPANY INC.

Privacy Policy

Effective August 21, 2026

Craft Heating Company Inc., doing business as Craft Heating & Cooling ("Craft," "we," "us," or "our"), respects your privacy. This policy explains how we collect, use, protect and disclose information when you use our website, contact our office or request HVAC service.

Information we collect

We may collect information you provide, including your name, telephone number, email address, service address, HVAC service details, payment-method preference and communications with our team. Do not submit credit-card, bank-account or check information through our website forms. We may also collect basic website and device information, such as browser type, pages visited and approximate location, through analytics and similar technologies.

How we use information

We use information to respond to inquiries, arrange and provide HVAC service, dispatch on-call personnel, communicate service updates, maintain business records, improve our website and services, protect against misuse and comply with legal obligations.

How we share information

We may share information with service providers that help us operate our website, communications, scheduling and business systems, or when required by law. We do not sell personal information.

Mobile information and messaging consent

Mobile telephone numbers, SMS opt-in data and messaging consent will not be shared, sold, rented or transferred to third parties, affiliates or lead generators for marketing or promotional purposes. We may use communications providers solely to deliver messages for Craft and support our operational services.

Text-message disclosures

Craft may send operational, work-related emergency service notifications to designated on-call technicians who have agreed to receive them. Message frequency varies according to emergency service activity. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive text messages is not a condition of purchase or employment.

Retention and security

We retain information for as long as reasonably necessary for service, business, legal and safety purposes. We use reasonable administrative and technical safeguards, but no electronic transmission or storage method can be guaranteed completely secure.

Your choices

You may request access to, correction of or deletion of personal information, subject to applicable recordkeeping requirements. You may disable browser cookies through your browser settings and may opt out of text messages by replying STOP.

Policy changes

We may update this policy. The effective date above identifies the latest revision. Continued use of our website after an update means the revised policy applies.

Contact us

Craft Heating Company Inc.
31 Noble Ave.
Pittsburgh, PA 15205
412-921-6995
craft@craftheating.com